The Agent Hot Seat

Learn From The Best

At IAO, our mission is 'people helping people.' One way we're accomplishing this goal is through The Agent Hot Seat... It's one of our greatest avenues for sharing strategies and insights that are WORKING RIGHT NOW with Agency Owners across the country. The Hot Seat is here to help you become the next great producer. 

Tune In Now...

Episode #35 [Aired 8/12/21] ft. Michelle Raber.

 

18-year Agent discusses Imposter Syndrome, creating self-awareness and choosing positive reactions, personal accountability as Agency Owners, weekly 1:1 coaching sessions with Team Members, and turning your new Team Member into a star on Day 1.

Most Popular Episodes

Richard Fergeson

Episode #23

Agent Richard Fergeson unpacks how to focus on relationships over rate, how death helps you appreciate life and how to constantly strive to keep balance in your life.

Erika Morse

Episode #27

Erika is the lead Team Member at the Paul Donnelly Agency in White Lake, MI and one of the top producing Team Members in the country. She shares countless gold nuggets during this 40-minute interview. Agency owners will NOT want their Team Members to miss this one.

Jennifer Jacobs

Episode #21

Agent Jennifer Jacobs discusses how to define your Agency Process, why "busy" is not BETTER, how to individually manage Team Members with different personalities, and the one thing she'd change if she could do it all over again.

Richard Fergeson

Episode #23

Agent Richard Fergeson unpacks how to focus on relationships over rate, how death helps you appreciate life and how to constantly strive to keep balance in your life.

Erika Morse

Episode #27

Erika is the lead Team Member at the Paul Donnelly Agency in White Lake, MI and one of the top producing Team Members in the country. She shares countless gold nuggets during this 40-minute interview. Agency owners will NOT want their Team Members to miss this one.

Jennifer Jacobs

Episode #21

Agent Jennifer Jacobs discusses how to define your Agency Process, why "busy" is not BETTER, how to individually manage Team Members with different personalities, and the one thing she'd change if she could do it all over again.

Meet the Host

Scott Grates opened new market on December 1, 2009 in a tiny, rural Central NY town. His agency quickly realized explosive auto and fire growth and has increased auto and fire PIF for ten straight years. His agency has traveled every single year, most at level 3, as well as consistently achieving Chairman’s Circle and SVP recognition. Scott accomplishes this annually with a small team, smaller marketing budget and all while balancing responsibilities as a husband, father of three, youth sports coach and community leader.

 

In 2019, Scott authored the book Insurance Agency Optimization to provide Agents and Team Members a high-level overview of his best practices.  Scott’s purpose and passion is training, coaching and speaking to groups of Agents and Team Members.  His Insurance Agency Optimization Mastermind group brings together like-minded individuals who have an unquenchable thirst for continuous daily improvement.  

 

Scott’s mission is to provide outrageously high quality content and the most effective training system in the insurance industry at a fraction of the cost of ineffective “here today and gone tomorrow” seminars.

Scott Grates, Founder

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